If for any reason you are unhappy with your purchase, please return it to us in its original condition within 30 days from date of invoice. We will issue a full refund for the price you paid for the item (excluding import duties, taxes and/or delivery charges from you to us). Please note that this right to cancel does not apply to our digital subscriptions or digital content products or software which is not supplied on a tangible medium (e.g. a CD or DVD).
CANCELLING UNDER THE CONSUMER CONTRACTS REGULATIONS 2013 OR EQUIVALENT EU CONSUMER LEGISLATION
This section applies only if you are a consumer located in the UK or European Union (i.e. you are not an organisation or an individual acting wholly or mainly within your trade, business craft or profession) and is in addition to our refund policy set out above. If you are a consumer in the UK or European Union, you have a legal right to cancel contracts entered into with us at a distance (e.g. internet, phone or email) under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 ("Consumer Contracts Regulations") or equivalent consumer legislation in the European Union implementing the Consumer Rights Directive 2011/83/EU. Subject to the exceptions set out below, this means that within a certain period, if you change your mind or for any other reason, you decide you want a refund, you can notify us of your decision and receive a refund.
Your legal right to cancel
Subject to the exceptions set out below, if you ordered goods (e.g. a physical book) as opposed to services or digital content, you can cancel your order within 14 days from the day on which you or a third party designated by you receives the goods purchased (or the last good if the order relates to multiple goods delivered separately). You are obliged to ensure that the goods you purchased are kept in good condition while they are in your possession or control and you are responsible for any damage to the goods before they are returned to us.
Subject to the exceptions below, if you ordered digital content not supplied in a tangible medium (e.g. not supplied on CD or DVD) or services, you can cancel your order within 14 days from the day of conclusion of the contract ("Cancellation Period"), unless you have expressly consented to the digital content or expressly requested for the services to be supplied to you before the end of the Cancellation Period, and you acknowledged that you would lose your cancellation rights.
Please note that by placing your order with Axtell Music, you are hereby requesting Axtell Music to perform the services and/or expressly consenting to Axtell Music supplying the digital content (as the case may be) from the time of your order and in doing so, you acknowledge that you will lose your cancellation rights.
If you exercise your cancellation rights, you must inform Axtell Music of your decision to cancel your order. You may inform Axtell Music by contacting support.
Please note that the cancellation rights above do not apply in the case of:
- any products made to your specification or clearly personalised;
- newspapers, periodicals or magazines;
- software, CD-ROMS, DVDs or CDs which have a security seal which you have opened or unsealed;
- a service if OUP has fully performed the service and you expressly requested for such service to be performed before the end of the 14 day cancellation period, and you acknowledged that you would lose your cancellation rights; and
- supplies of digital content (including online subscriptions, apps, digital software, e-books and MP3) which is not supplied on a tangible medium (e.g. not supplied on CD or DVD) if you expressly consented to the digital content to be supplied to you before the end of the 14 day cancellation period, and you acknowledged that you would lose your cancellation rights once delivery had started.
Effects of cancellation
In the case of goods, we will issue a full refund for the price you paid for the item together with Axtell Music's standard cost of delivery to you or the price you paid for delivery for the item to you whichever is lower (excluding import duties, taxes and/or delivery charges from you to us) no later than 14 days from the day on which we received the your communication informing us that you wish to cancel. If you cancel part of an order for goods, we will refund the cost of delivery to you on a pro-rated basis.
Notwithstanding the foregoing, we may withhold reimbursement until we have received the goods back from you or you have supplied evidence of having sent the goods back, whichever is the earliest. You will have to bear the cost of returning the goods to us.
In the case of services, if you exercise your cancellation rights during the Cancellation Period, we will issue a refund to you on a pro-rated basis.